These general terms and conditions (hereinafter referred to as “T&Cs”) apply to all legal transactions conducted via the online shop of SEMINTRI (hereinafter referred to as “online shop”).

The online shop is operated by SEMINTRI (hereinafter referred to as “SEMINTRI”, “we”, “us”).

SEMINTRI reserves the right to modify these T&Cs at any time. The applicable version of these T&Cs shall be the one that is available online at the time of the order

By placing an order, customers confirm that they are entitled to conclude legally binding contracts and are at least 18 years of age.

Ordering process and conclusion of a contract

When a customer orders a product in the online shop, this represents a binding offer to purchase the product according to the provisions of these T&Cs.

Once we have received an order, we will send confirmation of receipt to the customer and check the order. A contract is agreed between the customer and SEMINTRI once the latter has sent a separate order confirmation.

If a product that has been ordered is not available, we will inform the customer and their order will be deemed cancelled. Any payments that have already made in such cases will be refunded. In the event that the order is cancelled, the customer has no further claims against SEMINTRI.

Orders may be rejected without any reason being given.

Product and price information

The details and illustrations provided for products in the online shop are subject to change and are non-binding. Product information will be published in the online shop in the most customer-friendly manner possible. However, this information is not binding. The information supplied by the manufacturer (e.g. manufacturer’s warranty) shall be decisive insofar as it is valid for Switzerland.

The sales prices published in the online shop are displayed in Swiss francs, including VAT.

SEMINTRI reserves the right to change the prices of the products and services offered at any time. The price in the online shop at the time of the order shall be decisive. Any additional services purchased, such as delivery, will be listed separately in the shopping cart and on the invoice.

Delivery times

SEMINTRI continually updates its delivery times in the online shop in order to provide as precise an overview as possible. However, delivery times are not guaranteed and may change at any time. Claims for damages due to delayed deliveries are hereby excluded.

The customer must immediately check their delivered or collected orders to ensure that they are correct, complete and undamaged.

Damage caused during delivery or incorrect/incomplete deliveries must be reported to SEMINTRI immediately and no later than within 3 calendar days following collection or delivery of the order. The customer may not use such products. They must be packed as received in their original packaging.

Payment options

Payment must be made in Swiss francs.

The customer may choose from the payment methods offered in the online shop under “Payment options”.

When paying with a credit card or other instant payment method, the customer’s account shall be charged at the time of the order. Credit card payments are subject to the validity checks and approvals undertaken by the card issuer. SEMINTRI is authorised to collect the personal data from customers that is required for these checks and pass it on to third parties. Should the card issuer reject the payment to SEMINTRI, we shall assume no liability for any delivery delays or non-delivery. If payment still has not been made after 30 days following receipt of the order, SEMINTRI is entitled to cancel the order.

Once a customer has placed an order, they undertake to accept the products and services. SEMINTRI may at its own discretion allow customers to make subsequent amendments to orders or to cancel them, and may charge an administrative fee of 20% of the cancelled order value or CHF 60, whichever is greater, as well as billing the customer for any loss in value of the cancelled products since the order was made.

Should it become apparent following an order or conclusion of a contract that delivery will not be possible or will only be possible in part (condition subsequent), the customer shall be informed immediately via email. If the customer has already paid, they will be refunded the amount in question. If the customer has not yet paid, they will no longer be required to fulfil their payment obligation. Further claims due to delivery delays or non-delivery are excluded.

SEMINTRI grants customers the right to return purchased products within a maximum of 14 calendar days following delivery or collection, as long as the product is unused, unworn and in the same condition as when it was received by the customer.

Products must be properly packed in their original condition (in particular, seal labels and protective films must not be removed), along with any accessories and the warranty card, in their original packaging. Damaged products or products with the protective film and/or seal label removed will not be accepted and the customer shall be invoiced in full for such products.

Should the customer make use of their right to return goods in accordance with the above-mentioned conditions, SEMINTRI will refund the full purchase price, with the exception of any transport costs.

The customer is responsible for selecting an appropriate shipping method when returning goods (insurance cover).

The privacy policy published under Privacy Policy is an integral part of these T&Cs. By accepting these T&Cs, the customer also declares that they accept the terms of the privacy policy.

Should individual provisions of these T&Cs be invalid or ineffective, this shall have no impact on the effectiveness of the remaining provisions and of these T&Cs in general. The invalid or ineffective provision shall be replaced by a valid provision that comes as close as possible to the intention and purpose of the invalid or ineffective provision.

All legal relationships between SEMINTRI and the customer shall be exclusively governed by Swiss substantive law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (Vienna Convention) and its amendments and additions.

All disputes arising from or in connection with the legal relationship between SEMINTRI and a customer shall be settled exclusively by the ordinary courts of Bellinzona, unless any other mandatory places of jurisdiction should apply.

SEMINTRI - T&C's, last updated June 2020